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Shipping and Return Policies

Thanks for shopping with TOMODACHI!

We hope that you enjoy your new purchase, and we are grateful for your business. Below are specific details on our shipping offers and return policies.

Shipping Policy

We are currently offering a flat rate shipping within the United States (not including Hawaii and Pueto Rico) for a low rate of $5! This offer extends to nearly all of our products, though a couple of our larger items, such as paintings, gallery items, and other exceedingly large items may be exempt from the flat rate shipping.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

TOMODACHI has also started offering international shipping to our friends overseas. We take pride in trying to bring our products to wherever you are in the world! However, some countries may not be eligible for this offer. Please, feel free to contact us if you have any further questions regarding any of our shipping policies.

Return Policies

Becuase of the unique nature of TOMODACHIi's products (many are collectible or imported from overseas, and have certain conditions under which they must be returned in order to keep their value) we have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from TOMODACHI, you have agreed to the following terms.

Apparel Return Policy

If you are not satisfied with your apparel purchase, simply return the item in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt for a full refund or exchange. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. Please sign into your TOMODACHI account and follow the instructions below to begin the return process. A TOMODACHI Customer Support Representative will contact you within 48 hours. Please note that all apparel purchases on sale items are final.

Defective Toy Return Policy

Toy sales at TOMODACHI's online store are final. Most figures we sell are collectible, made in limited runs, and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.

However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other toy sales at TOMODACHI are final.

Please keep in mind that TOMODACHI cannot replace specific blind box figures. If the defective figure you received from TOMODACHI was blind boxed, we will gladly replace it with another blind box. We cannot, however, guarantee that you will be given the same figure you received originally.

Please note: TOMODACHI will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

TOMODACHI's online store only accepts returns for items purchased at shop.tomodachi.us. To return or exchange an item purchased at a TOMODACHI retail store, please visit the store where the purchase was made.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.